We take great care in the preparation and presentation of every fine art photograph and want you to be happy with your purchase.
If something isn't right with your order, please get in touch so we can help resolve the issue.
Damaged or Defective Prints
If your photograph arrives damaged, defective or materially different from the item ordered, please contact Fraser Edwards Photography as soon as possible.
To help us investigate, please provide:
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Your order number
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A brief description of the problem
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Clear photographs showing the damage or defect
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Photographs of the external packaging, where relevant
We recommend contacting us within seven days of delivery where possible, so that any damage can be documented promptly. This does not limit your rights under applicable consumer law.
Where an item is confirmed as damaged or defective, we will arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law.
Incorrect Orders
If you receive the wrong photograph, print size or product specification, please contact us with your order details.
We'll review the order and arrange a suitable resolution.
Changes & Cancellations
Every fine art photograph is made to order.
Production may begin shortly after an order is placed, so cancellations or changes cannot always be accommodated.
If you need to amend an order, please contact us immediately. We will do our best to assist before production begins.
Change-of-Mind Returns
As our photographs are printed individually to order, change-of-mind returns are generally not offered where permitted by applicable law.
This does not affect any statutory cancellation, refund or other consumer rights that apply to your purchase.
Please contact us before returning any artwork so that we can advise on the appropriate process.
Returning an Item
If a return is authorised or required under applicable law, we will provide instructions on how and where to send it.
Please do not send a print to a production facility without first contacting us.
We recommend keeping the original packaging until you've inspected your order.
Refunds
Approved refunds will be processed to the original payment method wherever possible.
The time taken for funds to appear will depend on the payment provider and your financial institution.
Contact
For assistance with any order, please use our Contact page and include your order number.
We will review your enquiry and work with you to resolve the matter as promptly as possible.